Testing, QA & Support Specialist (m/f/d)
— join our team.
At systaro, we build custom software for our customers — and you make sure it actually delivers what it promises. From testing and QA to direct customer support.
About the role
In this role, you test our custom-built software before it reaches the customer — and you're also the first point of contact when questions come up later. Two perspectives on the same product: catching issues early in QA, and helping users when something doesn't behave as expected in the wild.
What you'll do
- Handle ticketsYou take requests, analyze them, and either solve them yourself or hand them off to the dev team in a structured way.
- Keep UX in mindYou spot when a question is really a UX issue — and push improvements all the way into the product.
- Onboarding & trainingYou guide new customers through our applications and run online training sessions.
- Maintain documentationFAQs, knowledge articles, release notes — you keep our knowledge base current and easy to read.
- Close the feedback loopYou bring customer voices into the team and turn requests into real product improvements.
- Testing & QAYou test new features of our custom software before they go live — and verify bug fixes so nobody trips over the same issue twice.
Your day-to-day
On standup days a shared start, then straight into tickets. Throughout the day: an onboarding call with new customers, a sparring session with a developer about a UX detail, a knowledge article that needs polish. No two days are the same — and around it all, real control over your time.
We track our time — so you take vacation down to the minute. No rigid daily quota, just real flexibility for work and time off.
Your profile
We're looking for someone who doesn't just use technology but actually understands it — and who knows that great support is more than ticket triage. By the way: whether you have a degree or taught yourself everything — we care about what you can do, not what's on your diploma.
- Tech-savvyYou feel at home with web applications, browser tools, and data structures. JSON, logs, and URL parameters don't scare you.
- UX senseYou recognize good (and bad) UX — and can put it into words. Hands-on experience with wireframes or Figma is a plus.
- Web-app experienceYou've worked in a software environment before — in support, QA, as a power user, or in customer success.
- LanguagesYou're a native German speaker (or near-native) and communicate confidently in English — in tickets, calls, and across the team.
- Structured workingYou document cleanly, prioritize independently, and keep an overview even when juggling many topics in parallel.
- Remote mindsetYou enjoy working independently from home, communicate proactively, and don't need someone looking over your shoulder to deliver.
What we offer
We know: a job is more than a paycheck. That's why we've put together a package that actually fits remote-first work — not just buzzwords nobody uses in real life.
Lots of AI & new tools
You work with the latest AI tools — and get to try new ones as soon as they ship.
- Claude as your daily companion
- Custom AI workflows in your support routine
- Budget for tool licenses & experiments
Vacation
26 vacation days — plus December 24th and 31st on top.
- Bridge days don't count toward vacation
- Christmas and New Year's Eve are off
- Unused vacation days don't expire
100% Home Office
Work from wherever you're most productive. We invest in your setup.
- Hardware budget for laptop & monitor
- Subsidy for ergonomic furniture
- Internet & electricity allowance
Diverse projects
No industry tunnel vision: you'll see how software works across very different worlds.
- From logistics to education
- B2B SaaS, internal tools, platforms
Cool team
Flat hierarchies, honest communication, no corporate-speak. You're heard — from day one.
- Onboarding buddy for your first 8 weeks
- Monthly gaming session on the clock
- Yearly team offsite
Join systaro.
If you've read this far and you're thinking "yes, that's me" — send us your application. A CV is enough, a few lines about yourself are a bonus. We'll get back to you within 3 working days.